E-commerce SOP templates

E-commerce ops live on repeatable workflows. These SOP templates cover the high-volume tasks — refunds, fulfillment, supplier receiving — that protect margin and customer experience as orders scale.

FAQs

Which SOPs matter most for a DTC brand?

Refund handling, fulfillment pick-and-pack, inbound receiving, and customer escalation. These cover the workflows that touch every order and directly affect contribution margin.

Do these templates work for Shopify, WooCommerce, and others?

Yes — the procedures are platform-agnostic. Adapt the system-specific steps (where to click, what report to pull) to your stack when you customize.

Browse all SOP templates, see worked SOP examples, or read the canonical SOP format.

Other industries: Restaurant, Marketing agency, SaaS support, Real estate. Or generate a custom SOP for your exact task.